Terms and Conditions

Private 1-1 Coaching Terms and Cancellation Policy

1. Private Coaching fees include both coach and lane fees only

2. Session fees do not include pool entry. Swimmers must pay own entry fee at all facilities (except at Waverly College)

3. If Swimlab needs to cancel, your session will be rescheduled with no charge. Swimlab may cancel due to coach, weather, or pool issues

4. Swimmers can reschedule Private Coaching sessions up to 48 hours in advance of the session start time. Use the Acuity Scheduling system which you will have received in your confirmation email

5. If a reschedule is required under 48 hours, swimmers must contact admin directly

SMS 0404 503 355 or email claire@swimlab.com.au

Swimlab will consider requests on a case-by-case basis.

The following fees may apply –

Rescheduling -$20

Lane fees -$25

50% of session fee

6. If swimmers need to cancel a booked session in less than 24 hours or on the day, without medical note, no refund or reschedule credit will be given

7. No show. No refund or reschedule credit

SwimFit Squads Conditions and Cancellation Policy

1. SwimFit Squads can be booked right up to the session start time

2. If Swimlab needs to cancel, your session will be rescheduled. Swimlab may cancel due to coach, weather, or pool issues

3. Swimlab provides a generous 3-hour window in which swimmers can cancel/reschedule SwimFit squads

4. If swimmers cancel in less than the 3-hour window, no refund or reschedule credit will be given

5. Swimmers must pay own entry to the pool facility (except at Waverly College)

Group Program Conditions and Cancellation Policy

  • Beginner Series programs
  • Total Immersion/ Stroke Correction / programs
  • Master Class Clinics
  • Bootcamps
  • Open Water Bootcamps and programs

1. If Swimlab needs to cancel, your session will be rescheduled with no charge. Swimlab may cancel due to coach, weather, or pool issues

2. To transfer your whole program to a future scheduled program, Swimlab must receive your request 5 days or more prior to the program start date. A transfer request in this circumstance will incur $50 transfer fee

3. If Swimmers request a change to their program under 5 days of the scheduled start date a transfer $100 fee will be charged OR a 50% refund will be made

4. Once a program commences, transfers will only be considered with medical note and if places are available. Rebooking/ transfer fee $100 will be charged

5. Requests for cancellation

  • 7 days more prior to the start of the program - full refund
  • Less than 7 days 50% refund

6. All courses need a minimum number of students to run. If your course does not have enough enrolled swimmers, it will be rescheduled, and you will be informed 3 days in advance

7. Information about class cancellations or changes are made initially via email and SMS. For this reason, please ensure your contact details are always up to date

8. Swimmers must pay own entry to the pool facility (except at Waverly College)




Claire is a passionate and experienced swim coach. Her personal results in swimming and sport are amazing and it is a delight to train with her. I look forward to continuing to work with Claire and improving my stroke. I have referred quite a few people to Swimlab and no one has been disappointed

Jo Sly


Bloody amazing it has transformed my life, I absolutely love getting up at 6am to go for a swim. Would highly recommend

Paula Bredbury Macleod


Claire is a supportive, encouraging and patient swim coach. She is very intuitive and has a good sense of your limitations. The TI technique is very logical and well taught with plenty of resources.

Antonella De Rosa


Every time I get in the water now I feel an immense sense of gratitude to Claire. Her swim programs are excellent and the TI technique has made swimming an immensely enjoyable experience. She is also fantastic at keeping in contact even when the programs have finished. She is always happy to answer questions and impart her knowledge. I cant recommend Claire enough.

Harry Karadimas


Claire is a fantastic swim coach. She imparts an excellent knowledge of swimming technique and can explain herself clearly and succinctly. However, she doesn't let the technique overwhelm the session and you will get fit under her guidance! She has a friendly and approachable manner, and fosters a great group atmosphere. I credit Claire with giving me back my swim mojo, and a much improved stroke.

Tamera Lang


Fabulous program for all swim levels and Claire is an amazing coach. Very supportive, positive and dedicated.

Adam Pantle


Claire offers great, consistent coaching for all swimmers whether beginners or advanced and she is very generous and enthusiastic with her support and advice. The atmosphere she creates in her swim squads is also really friendly and encouraging. I highly recommend her!

Victoria Stilwell


Claire is very patient and uses lots of techniques to help improve your stroke including video and photos. I have recommended Claire to all my friends and they have all enjoyed and improved.

Emma Heeley


Claire is an experienced coach who brings fun, fitness and a true understanding of the mechanics of good swimming to her training. She has helped those who have never swum to be regular ocean swimmers, and at the other end trains serious competitors for their next race. Whatever swim journey you are on, you will benefit and gain from Swimlab..!

Christine Conolly


Claire is a fantastic TI coach with a keen eye to catch and remedy your stroke quirks. Her ongoing attention at the squads has transformed my technique and joy of swimming.

Colin Kropman

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