Our Terms and Conditions
Private 1-1 Coaching Terms and Cancellation Policy
- Private coaching fees cover the cost of coaching and lane hire only.
- Pool entry is not included in session fees. Swimmers are responsible for paying their own entry fees at pool facilities.
- If Swimlab cancels a session due to coach availability, weather conditions, or pool issues, the session will be rescheduled at no additional cost.
- Swimmers may reschedule private coaching sessions up to 48 hours in advance using the Acuity Scheduling system, as outlined in the confirmation email.
- For rescheduling requests made within 48 hours of the session, swimmers must contact Swimlab directly via:
Email: [email protected]
SMS: 0404 503 355
Requests will be reviewed on a case-by-case basis, and the following fees will apply:
- Rescheduling fee:$20
- Lane hire fee: pro rata as per pool T&C's
- 50% of the session fee - Cancellations made less than 24 hours before the session (without a medical note) are non-refundable, and no reschedule credit will be provided.
- No-shows will not receive a refund or reschedule credit.
SwimFit Squads Conditions and Cancellation Policy
- SwimFit Squad sessions can be booked up until the session start time.
- If Swimlab cancels a session due to coach availability, weather conditions, or pool issues, the session will be rescheduled at no additional cost.
- Swimlab allows cancellations or rescheduling up to 3 hours before the session starts.
- Cancellations made within 3 hours of the session are non-refundable, and no reschedule credit will be issued.
- Pool entry is not included in the session fees. Swimmers must pay their own entry fees at all facilities (except Waverley College).
- Swim Squad Multi Packs are non-transferrable to any other Swimlab Service
Group Program Conditions and Cancellation Policy
(Applies to Freestyle Foundation Series, Advanced Stroke Correction, Masterclass Clinics, Bootcamps, and Open Water Programs)
- If Swimlab cancels a session due to coach availability, weather conditions, or pool issues, it will be rescheduled at no additional cost.
- Programs require a minimum number of participants to proceed. If a program does not meet this requirement, Swimlab will notify swimmers at least 3 days in advance, and the program will be rescheduled.
- Swimlab will notify swimmers of any cancellations or changes via email and SMS. Please ensure your contact details are always up to date.
- Pool entry is not included in the program fees. Swimmers must pay their own entry fees at all facilities (except Waverley College).
Transfers (before program start date)
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14+ days’ notice: Transfer to a future program at no cost.
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7–13 days’ notice: $50 transfer fee applies.
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Within 2–6 days of program start: Choose either
• Transfer to a future program with a $100 fee, or
• Receive a 50% refund of the full program fee. - WIthin 48 hours of program start date: 50% of the full program fee.
Transfers (after program start date)
Once a program has started, transfers are only considered in cases of illness or injury supported by a medical certificate, and only if spaces are available.
A 50% rebooking/transfer fee (based on the full program price) will apply.
Cancellations
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15+ days before program start: Full refund.
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7–14 days before program start: 50% refund.
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0–6 days before program start: No refund.
Summary Note
Swimlab programs are delivered in small groups with limited spots. Late cancellations or change-of-mind decisions impact other swimmers and the viability of running these sessions. We appreciate your understanding and commitment once enrolled.
Make-Up Classes Policy
Swimlab programs are delivered in a structured sequence, not as ad hoc drop-in classes. For this reason, commitment to the full duration of your chosen program is kindly requested.
We understand that things come up. If you're unable to attend a session, advance notice is required. While we do our utmost to offer a make-up class, please note that it may not always be possible within the same program sequence.
- One make-up session is complimentary (subject to availability).
- Additional make-up sessions may be offered, and will incur a $30 admin fee per session.
- If a private 1:1 make-up is requested, this can be arranged at a pro rata session fee.
- If 2 program sessions are missed in succession with no make-up, a swimmer will be required to transfer to another program (incurs fees)
KIND WORDS FROM THE SWIMLAB COMMUNITY
Claire is a passionate and experienced swim coach. Her personal results in swimming and sport are amazing and it is a delight to train with her. I look forward to continuing to work with Claire and improving my stroke. I have referred quite a few people to Swimlab and no one has been disappointed.
Jo S.
Swimlab is brilliant. Claire leads a team of skilled and caring teachers. You come away from each class with clear instruction and cues to build on. Claire also sends between-class email updates with technique and form videos to help you focus and inspire your practice.
Min D.
Beyond impressed by the progress from the course. Claire and Fiona are extremely technical and have real passion for the sport and technique. I would highly recommend Swimlab to anyone looking to improve their swimming.
Ben M.
Rich G.
An incredible program! Staff are helpful, knowledgeable and friendly, the 'focus points' were a game changer, and the resources provided are fantastic to continue practicing. My swimming has improved so much in just a few weeks.